Last updated 20 October 2026
Support
Peak is run by Sorbey. Write to contact@sorbey.co about anything — a problem, a question, an idea — and a person who works on Peak answers, usually within two working days. Signed in, the Feedback button at the top of the app reaches the same inbox and tells us which page you were on.
Signing in
- Locked out? Ask for a sign-in code on the sign-in page: it is sent to your address and works whether or not you set a password.
- Forgot your password? Choose Forgot it? beside the password field; the link it sends works once, for an hour.
- Nothing arrives? Look in your spam folder, then write to us from that address.
Rooms
If a photographer shared a room with you, questions about the photographs in it — which ones, their price, a deadline — are for the photographer, who is the one with the answer. Write to us if you cannot get into the room, or if something in it does not work.
Your account and your data
To have your account and every photograph in it deleted, or to get a copy of your data, write to contact@sorbey.co from your account’s address. What we keep and how is in the privacy policy.
Payments
Your plan, your card and your invoices are under Plan & billing in the app, which is also where you change or cancel a plan. Questions about a charge, an invoice or a refund come to contact@sorbey.co, from your account’s address. How plans renew and end is in the terms.
Reporting content
To report something on Peak that is illegal or infringes your rights, write to contact@sorbey.co with the link and what is wrong. Sexual content involving minors is reported to the authorities.